Proactive Monitoring Services

New York Data Security Proactive Monitoring Features

NYDS's advanced proactive monitoring systems are developed to constantly check your server and  its services for ensuring an up-time  of 24x7 days. If a server or service problem or malfunction is detected, we proactively begin working to resolve the issue and bring everything back online.

NYDS's unique monitoring system also provides multiple levels of monitoring a single server or networking equipment, just to ensure that your the device has maximum up-time and it is facilitating requests normally. The proactive monitoring systems incorporated by NYDS run both internally and externally of your server, in order to achieve a redundant approach towards monitoring.

At the network level, we employ both service and server monitoring features. For instance, your server and all of the services you have selected in your Grove account are checked for availability every 5 minutes or after a pre-defined custom duration. If a problem is detected, our technicians are immediately paged via an automated notification system, so that they can begin correcting the issue immediately. This is all done automatically - without needing a bit of your intervention or presence. It means, you sleep soundly knowing NYDS's proactive monitoring services are watching your server and its services.

At the server level, we install various custom software packages which detect processes that have failed or hung and attempt to restart them. In case a service does not restart, it begins checking for various common problems, fixes any found problems, and restarts the service. In case it cannot restart the services or fix the issue, our support staff is notified so they can personally begin working on correcting the issue. Hardware health is also tested and our staff is notified of any problems, such as a failed disk in a RAID array or a bus failure, before system health can be seriously impacted.

At the software level, our proactive monitoring services provide a variety of performance metrics. These include server load calculation, CPU usage analytics, disk I/O and memory usage history, database performance metrics, and much more than what normal monitoring systems offer. All of these calculations and observations are developed in the form of interactive graphs, which are constantly provided for your informational and capacity-planning tasks, and can be used by our staff in diagnosis phases. All of this ensures that services and applications running on your platform keep their smooth progression along with your business.

Our application management packages also additionally offer service-response monitoring as well as more detailed system performance metrics and threshold responses - which are our unique reporting features.

In order to have know more about our services, and to figure out how any of these can be customized according to your needs and requirements, please give us a call at 212-two3four-3444 or simply send us an e-mail.